Terms and Conditions

aucbot.com and aucbot.com.au (Site) is owned and operated by Aucbot (ABN 82 495 106 732) (we, us) and provides users of the Site (Users) with vehicle information.

These terms and conditions constitute the Terms of Use and govern your access to, and use of our Services, unless additional specific terms apply. Your use of the Site and our Services indicates that you accept the Terms of Use. We may change the Terms of Use by publishing those changes on the Site. If you do not agree with the Terms of Use and/or any changes that we publish, you must not use the Site or the Vehicle Information Service.

These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed as confirmation that you accept those amendments.

The term 'aucbot.com' or ‘aucbot.com.au’ or 'us' or 'our' or 'we' refers to 'Aucbot, the owner of the website. The term 'you', 'user', 'buyer', ‘customer’ or 'your', refers to the website user.

Aucbot is an online service that extracts meaningful vehicle information using data provided from publicly available websites. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

You agree that we may use your email address for reports and communication only and you consent to receive communication via email.

This website uses cookies to monitor browsing preferences. If you allow cookies to be used, your email address may be stored by us for association with your purchased product.

• The content of this website is for your general information and use only. It is subject to change without prior notice.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website's material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks, content or graphics reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
• Unauthorized use of this website may be a criminal offense and/or give rise to a claim for damages.
• This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

• Availability

  • You acknowledge that our Service is supplied online over communications links and other networks, and that the availability of the Site and the Reports rely on the availability of those links and networks. We will take reasonable steps to ensure that any of our Service that we choose to provide is available, but we are not responsible if the links or networks are unavailable at any time, and we do not guarantee that the Site and Information will be continuously available.
  • Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

• Procedures

  • You agree to comply with these Terms and follow any procedures and other instructions we provide when you use aucbot.com.au.

• Our Charges

  You acknowledge that we have no obligation to provide Information to you until:

  • Agree to Terms and Conditions
  • Your payment is successfully processed

• Usage

  • You are permitted to use our service for both personal and business purposes provided that you read and accept our terms and conditions.
  • You may view the Site using your web browser and save an electronic copy, or print out a copy, of parts of the Content without modification solely for your own personal use, information, research or study. You must not access or use the Site or the Content in any manner or for any purpose which is illegal or prohibited by any laws that apply to you or violate our rights in any way or is otherwise prohibited by these Terms.
  • You must take your own precautions to ensure your use of the Site does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system or data which arises in connection with your use of the Site.

• Disclaim

  • We do not provide a warranty regarding the accuracy, adequacy, or completeness of the information presented on this site, nor do we undertake to consistently update it.
  • We disclaim responsibility for any losses resulting from your reliance on the accuracy or currency of information contained within this Site. Furthermore, we cannot guarantee that this site will be devoid of errors, omissions, or viruses. The Content is presented "as is," without warranties of any kind, whether expressed or implied, concerning accuracy, timeliness, or completeness.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• In the event payment is successfully made, we will provide a link via email to access the report.
• You acknowledge that your payment details for Reports ordered through the site are received by us and we may provide them to a third party solely for the purpose of processing your payment. That third party will process your payment and you must agree to the terms and conditions of any third party payment processor before your payment will be accepted.
• After full payment the User has full access to the purchased item which leads to no refunds being given for any other reason than processing errors.
• Cancellation is not possible.
• Although a refund can be considered in case of failure or processing errors but not guarantee. You can claim your refund by sending an email on support@aucbot.com providing the email address used for login, login date and time. Further investigation will be made by using details to make any decisions on refund.

• Specific laws might suggest guarantees or terms or enforce additional responsibilities, such as legal guarantees for consumers, which cannot be excluded, limited, or changed except to a small degree. These Terms of Use must be considered in light of those legal requirements.
• Within legal boundaries, we refrain from including any explicit or implicit assurances, guarantees, terms, or warranties related to the use of the Site and our Service, except those explicitly outlined in these Terms of Use, regardless of whether they arise from statute, customary practices, laws, or any other source.
• If Aucbot is responsible for breaking any guarantee, warranty, condition, or other term outlined in the Competition and Consumer Act 2010 or implied by state or territory laws that cannot be excluded in providing our Service, our liability, as far as the law allows, is limited. We might choose to either provide the relevant Services again or cover the expenses for having those Services supplied again, whichever we decide. Alternatively, at our complete discretion, instead of these options, we might opt to refund the amount you paid us for the Services linked to your claim.
• As far as the law allows, we're not responsible to you or anyone else for any loss or damage (including, but not limited to, profit, revenue, or business loss, indirect, consequential, special, or incidental loss or damage) that could occur if not for this clause.
• The laws of Queensland, Australia, govern your use of this website and any disagreement arising from that use.

We may terminate your access to this Site at any time without reason and without notice. The Terms of Use survive any such termination.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

For further questions, enquiries or feedback you may contact our Support